A Digital First Solution For Residential Broadband Support
The NetMinded app automates your customer support and reduces the cost of scaling residential broadband.
Reduce Customer Calls and Shorten Resolution Times
Give your customers a full view of their connection and service state.
Automate message delivery for common problems.
Utilise group targeted messaging (Is it just me?).
Communicate en-masse to your customers. Let them know when you’re working on issues.
Integrate existing solutions: speed test, WiFi quality.
Encourage your customers to self-support with an intuitive jargon-free interface.
The NetMinded app is available for same day setup at a low monthly cost which scales with customer acquisition. The app can carry your branding, and additional services can be readily developed and integrated to meet your specific needs.
All of Your Operational Data in One Place
The NetMinded dashboard enables you to drive the customer support conversation with your existing network management systems. Add information from network provider APIs, TR069 ACS platforms, Ethernet Connectivity, Fault Management and more.
Easily share (and receive) operational data with other service providers and stakeholders. Combine operational data together to create new sources of status information.
When adding any monitor, manually override or set a staus — retain full control over what your customers and stakeholders see when there is an issue.
Reduce mean-time-to-innocence using a dependency view per customer to help your support staff quickly identify service issues.
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As with most businesses, we rely on robust internet connectivity and with 3 businesses on one site that adds to the intricacy. With SeeThru Networks we resolved a complex service issue affecting our network. Having a view of the service status across many providers was key in the speedy resolution of this issue.